What's the issue?

Describe the call in your own words. The assistant matches it against the KBA library.

Or search the library

Review before you close

Generated description

KBA library

Team

Add a KBA

For straightforward KBAs: a list of steps to work through, then one question that decides whether the issue is resolved or needs escalating.

Source PDF optional

Pulls the text out so you can copy details across. Nothing is filled in for you — the fields below are still yours to write.

Title Reference filled in from the title until you change it Keywords comma separated — what the assistant searches when matching a call Example issue optional — how an analyst might describe the call

Steps to work through

Final question

Answering yes resolves the call. Answering no escalates it.

Question to ask

If the answer is yes

Note for the description optional Details to capture optional — one per line

If the answer is no

Team to escalate to optional Note for the description optional Details to capture optional — one per line